Kolaborasi AI dan Komunikasi Empatik dalam Penguatan Soft Skill Siswa SMK di Era Society 5.0

Husnita Husnita; Lusy Mukhlisiana

doi:10.32509/dianmas.v5i2.6251

Kolaborasi AI dan Komunikasi Empatik dalam Penguatan Soft Skill Siswa SMK di Era Society 5.0

Husnita Husnita, Lusy Mukhlisiana

Abstract

The era of Society 5.0 requires the integration of Artificial Intelligence (AI) and human-centered values in vocational education. Students in Sekolah Menengah Kejuruan (SMK) must acquire strong soft skills such as effective communication, digital empathy, and self-confidence to meet industry demands. This community engagement program aims to strengthen students’ soft skills through the collaboration of AI and empathetic communication at SMK Kartika XIX-1 Bandung. The study employed a Participatory Action Research (PAR) approach involving 20 students from grades X and XI, five supervising teachers, and two facilitators from Telkom University. The program combined the AI-based Humanoid Communication 2.0 concept with training in empathetic digital communication and ethical interaction. The results indicate a 46% average improvement in students’ communication clarity, empathic response, and confidence when performing simulated professional scenarios. Students demonstrated enhanced reflective communication, polite language use, and greater assurance when engaging with AI-driven simulations. In conclusion, the integration of AI and empathetic communication effectively enhances SMK students’ soft skills and serves as a replicable model for vocational education in the Society 5.0 era.

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DOI: https://doi.org/10.32509/dianmas.v5i2.6251