Komunikasi Terapeutik yang Diterapkan Perawat Kepada Pasien di Puskesmas Sidotopo Wetan Surabaya
Abstract
Therapeutic communication theory explains the interpersonal communication process carried out by health workers, especially nurses, with patients with the aim of helping the healing process, In this study, therapeutic communication theory is used to analyze the forms of communication applied by nurses at the Sidotopo Wetan Community Health Center, such as empathy, active listening, and building good relationships with patients. This study aims to determine and describe the forms of therapeutic communication applied by nurses at the Sidotopo Wetan Community Health Center, Kenjeran District, Surabaya City. This method uses descriptive qualitative which allows researchers to explore in depth the real experiences of nurses in implementing therapeutic communication in dynamic service conditions, through interviews, observation, and documentation. Then the next steps are data reduction, data presentation, drawing conclusions, and verification. In this study, the informant selection technique used purposive sampling and snowball sampling. The researchers used three nurses and three patients as informants. The results of this study indicate that nurses at the Sidotopo Wetan Community Health Center have been performing well by implementing therapeutic communication patterns that include empathy, active listening, and building trusting relationships between nurses and patients.
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DOI: https://doi.org/10.32509/dinamika.v12i1.6780
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