MENDENGAR SEBAGAI SALAH SATU ALAT KOMUNIKASI
Abstract
Surveys indicate managerial people in organizations spend up to 80 percent of their workday in toceto face conversations, in meetings, on the phone, or writing, other research has suggested that approximately 60 percent of the workday to spent listening, yet the estimates are that less than 50 percent of the area messaged used in a day are fully understood. A recent survey of Australia business executives showed that the ability to listen was ranks as the most important communications skill necessary for persona/- success in the organizations. Similar results were obtained in a 1982. Study after communication skills Australian accounting raduates. The purpose of this writing is to increase awareness of how much of our day was spent listening, to identify some of the major barriers of effective listening, and finally to learn how to concentration, objectivity, questioning and feedback can improve listening behavior. Listening is the communication channel we use most frequently. Yet surveys show that listening skills are the least developed !.
References
Sylvia Porter, "Now Hear This: Americans are Poor Listeners",
Tampa Tribune, 15 November 1979,p. l 5-A
The Act of Listening "Royal Bank of Canada Monthly Letter
, l, ( January, 1979).
.H. Nelson and J.Gypen,"The Subordinate's Predicament", Ii Harvard Business Review, (September-Oktober 1979),p.33.
The Act of Listening,"op.cit.
E.More and J.Leipzig,"Communication Skill for Professionals,"Human Resource Management Australia, (August l 984).pp.22-25. See Also M. Galvin and R.Juchau, CommunicationSkill for the Acconting Profession in Australia, Kingswood, NSW: firebird Press, 1983.
The review provided on listening research is based upon C.R. Petrie, Jr.,"lnformative Speaking: A Summary and Bibliography of Related Research, "speech Monographs, 30, 1963 pp.79-91. See also S Duker, Listening Behaviour,
Englewood Cliffs, N.J.:Prentice Hall, 1971; Carl Weaver, Human Listening, indianapoiis: Bobs-MerrillCompany, 1972.
C. Roger and R.Farson, "Active Listening,"in Readings in Interpersonal and Orgaisational Communication, ed.R .Huseman,C.Logue, and D Freshley,2nd ed.Boston:Holbrook Press, l 973.pp.486-487
This material was adapted by ProfessorSteil from "Listening is a l part Skill,"by R.G.Nichols, Nations Business,(July,1957)
DOI: https://doi.org/10.32509/wacana.v6i22.391
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